Our Responsibilities To You

• All patients registering with the practice will be given a practice booklet which details the services available and a brief description of the doctors.
• We will offer an urgent consultation on the same day in an emergency situation.
• We aim to see you within 20 minutes of your booked appointment time. You will be given an explanation for any delay of more than 30 minutes.
• Emergency care is available 24 hours a day. 365 days of the year.
• Patients will be referred for a specialist opinion when appropriate and referred for a second opinion if the specialist and GP agree this is desirable.
• Urgent referrals to other health and social care agencies will be made within one working day of the patient consultation. Non-urgent referrals will normally be made within 7 working days of the patient consultation or the doctor’s decision to refer.
• Medication will be prescribed as appropriate by the GP.
• Our aim is to have repeat prescriptions ready within 48 working hours. For further details please see the appropriate section in the practice booklet.
• When a doctor or nurse arranges for an investigation or test to be carried out they will explain to the patient how to obtain the results.
• You have the right to access your medical record. For further information please see the appropriate section in the practice booklet.
• Confidentiality is of the utmost importance and practice staff are under a legal duty to maintain patient confidentiality at all times.
• When medical records are requested for transfer by the Health Authority they will be dispatched within 5 days and within one working day when the record is requested urgently.
• Your constructive comments and suggestions on our services will be welcome. A suggestion box is available for this purpose.
• Any complaints will be dealt with as swiftly as possible. For further details see either the appropriate section in the practice booklet or the poster displayed in reception.
• Practice procedures are constantly under review and any changes that affect patients will be clearly explained.
• Doctors and staff are involved in continued education and training.
• You have the choice whether or not to participate in research or medical student training.
• You will be received and addressed with courtesy and respect.

Your Responsibilities To Us

• Inform us of any change in name, address or telephone number.
• Be punctual for appointments and let us know in good time if you are unable to attend.
• Please make an individual appointment for each person to be seen.
• Check in at reception on arrival.
• Only request a home visit if you are too ill to come to the surgery. A doctor can see 4-5 patients in the time it takes to visit you at home.
• Out of hours visits should be for emergencies only.
• You are responsible for your health. Please act upon our advice and take medication as prescribed.
• Request your repeat prescriptions in good time (minimum of 48 hours). Do not wait until you run out of medication.
• We believe we have the right to bring to your attention if you have made inappropriate use of our services.
• We expect you to treat our staff and doctors with the same courtesy and respect.